Responsible Gaming

Gaming Should Be Entertainment

At Neosurf Casino, we believe gambling should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. If you find yourself gambling to make money or recover losses, please seek help immediately.

Gambling involves risk, and the house always has a mathematical advantage. Play only with money you can afford to lose, and set strict limits before you start.

Age Verification

Gambling is only for adults aged 18 years and over in Australia. It is illegal for minors to gamble. By using Neosurf Casino, you confirm that you are at least 18 years old and meet all legal requirements in your jurisdiction.

If you are under 18, or if someone in your care is gambling underage, please contact local authorities or support services.

Warning Signs of Problem Gambling

Do you recognise any of these warning signs? If so, you may be developing a gambling problem:

• Chasing losses by gambling more to recover money you've lost
• Hiding your gambling from friends, family, or partners
• Gambling with money needed for bills, rent, or essential expenses
• Gambling longer or with larger amounts than intended
• Feeling anxious, irritable, or restless when not gambling
• Neglecting work, study, or personal relationships due to gambling
• Borrowing money to gamble or pay gambling debts
• Lying about the amount of time or money spent gambling
• Failed attempts to cut down or stop gambling
• Using gambling to escape problems or negative emotions

If you recognise these signs, please seek help immediately.

Self-Help Tools & Controls

Neosurf Casino provides tools to help you gamble responsibly:

• Deposit Limits: Set a maximum amount you can deposit per day, week, or month
• Loss Limits: Set a maximum amount you are willing to lose in a session
• Betting Limits: Control the maximum stake per bet
• Reality Checks: Receive reminders about how long you've been playing and how much you've spent
• Session Time Limits: Set automatic logouts after a certain period
• Self-Exclusion: Temporarily or permanently exclude yourself from gambling for a set period

Use these tools proactively to maintain control of your gambling.

Support & Helplines

If you or someone you know is struggling with problem gambling, confidential help is available:

Australia

• Gambling Help Online — Free counselling and support
  www.gamblinghelponline.org.au
  Phone: 1800 858 858 (Monday–Friday, 10am–10pm AEST)

International Support

• GamCare (United Kingdom)
  www.gamcare.org.uk
• GamStop (United Kingdom) — National self-exclusion scheme
  www.gamstop.co.uk
• Responsible Gambling Council (Canada)
  www.responsiblegambling.org
• National Council on Problem Gambling (United States)
  www.ncpgambling.org

All services are confidential and free to use. Support is available 24/7 in most cases.

Need Help?

If gambling is causing you or your family distress, please reach out for help today. There is no shame in seeking support—problem gambling is a recognised condition and help is available.

Contact Gambling Help Online on 1800 858 858 to speak with a trained counsellor.

Remember: You are not alone, and recovery is possible.